Please please fill out the Return Authorization/Credit Request form on the previous page to obtain a Return Authorization Number (RA#) from us before returning any items. Credit cannot be issued for items without an RA#.
Items installed, used, or damaged will not be accepted for returns. Any items received that are deemed not eligible for credit will be returned or disposed of at your expense after written confirmation of disposition has been received. Items will be subject to disposal if written confirmation has not been received within thirty (30) days of notification that credit will not be issued.
Terms
All normally stocked items purchased within the last thirty (30) days will have an RA# issued if the items have not been installed, used, or damaged. Items must also be in the original packaging if applicable. Credit will be issued less than 20% for actively stocked items and 30% for all other items ($10 minimum, $500 maximum).
We will only accept all non-stocked and special order items for return if the original manufacturer will accept the return. Credit will be issued less the manufacturer’s restocking fee and 10% Hyspeco processing fee ($10 minimum; no maximum). Credit will be given when Hyspeco receives credit from the vendor.
Exceptions / Non-Returnable Items
Hose assemblies are non-returnable. If hose is over 15 ft. in length, customer can request to return at a 50% restocking fee. Determination of the exception will be at the sole discretion of Hyspeco.
All defective items are subject to the manufactures warranty. Defective items will be returned to the vendor, and the vendor will determine warranty eligibility. The vendor will also determine credit, replacement, or repair options. Customers may purchase replacement parts on a new PO if needed immediately. We will give credit for defective items that are determined to be under warranty, and the vendor has offered credit instead of repair or replacement. If the vendor determines to repair or replace the items, while will give no credit. If we ordered replacement parts on a new PO, the customer is responsible for payment on all items.
Wrong Product
If you believe that you have received the wrong product, please contact customer service immediately. If this is due to an error on Hyspeco, Inc., we will issue an RA, pay for the return shipping, and ship you the correct product. We must receive your request within ten (10) days of delivery for any order discrepancies, including credit request for shortages.
Conditions
Return freight charges are the responsibility of the customer. In the case of wrong product or defective items, we may provide our UPS account number to return UPS ground.
Hyspeco must receive all items within thirty (30) days from the issuance of RA. Hyspeco holds the rights to determine if any special circumstances may deviate from this policy and will be determined at the sole discretion of Hyspeco.